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Missed Calls Email Alerter

Missed Calls Email Alerter can notify a user of a missed call on his IP Phone line, by sending an email.

This application is useful both for companies that do not have a unified voice mail or when the voice mail does not send an email when the caller does not leave a voice message.

The email notification is configurable and contains the time of the call, the number originally called, the caller’s number and the caller’s name for internal calls (Display Name) and when reverse lookup is installed. Associated to an email-SMS gateway, it is also possible to send an SMS with this information.

Missed Calls Email Alerter is based on a CTI Server that monitors all the phones that may require Missed Calls Email Alerter. After a ringing event, if the call is dropped on no answer or if the call is forwarded on no answer, it may be considered as missed and an email is sent to the user’s logged (Extension Mobility) or associated to the phone.

The email notification is triggered, depending of the settings:

  • If not answered without being forwarded on no answer,
  • If forwarded on no answer to another number,
  • If forwarded on no answer to the voicemail,
  • Only if original called number is the same or not,
  • For external calls only or all calls,
  • Only if calling number is known or not,

It is possible to check before sending the email that the called number is the number originally called (to avoid forwarded or redirected calls).

If the originally called number is the number of a Hunt Group (call distribution), then the application will detect this and send an email to the user associated with the number of the CUCM Hunt Group (the originally called number).

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Telisca Missed Email Alerter