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Enregistrement telisca pour teams

The telisca Recording solution is based on a Recording Manager which manages storage, indexing and consultation, as well as one or more Recording Agents which interface in particular with Teams via a connection with the Microsoft Azure Cloud.

TELISCA REGISTRATION AGENT:

  • Convert calls to MP3 files
  • Support for audio recording of all call types
  • Support for consultation, transfer, conference calls
  • Fault-tolerant configuration support

TELISCA REGISTRATION MANAGER:

  • Archive recordings to network storage
  • Encrypts recordings
  • Automatic purge based on retention time (per department/company/user)
  • Allows extension of the retention period for selected recordings
  • Allows recordings to be annotated with information provided by the company’s internal directory (Azure AD, Active Directory, CSV)
  • Authentication/authorization of users by Azure AD and Azure AD security groups
  • Web interface to search recordings by last name, first name, location, time, duration, annotation, with contacts segmented and filtered by department/company
  • Listen to streaming recordings via a web interface, with the option to download the recording
  • Add comments while listening
  • Fault-tolerant configuration support
  • History of records that have been reviewed (date, compliance officer, comments, etc.)

More Icon For more information, the product sheet is below: