IPS Popup / Reverse Lookup
INCOMING CALL IDENTIFICATION
With IPS Popup option, Global Directory is automatically queried at each incoming call searching on the calling phone number.
If a contact is found in the directories or database defined, a popup detail contact screen is pushed on the IP Phone and the Jabber client.
If multiple contacts are found, the list is displayed.
IPS Popup includes a CTI server that monitors the phone events.
Several operational modes are available:
- By using a TCL script installed on the Voice Gateways (H323 or SIP), which affects a query
in Global Directory and displays the caller name. The name is then displayed on the IP
Phone identified similar to an internal call.
- By configuring an External Call Control Profile pointing toward Global Directory, allowing
(starting with CUCM 10) to modify the name display. This External Call Control Profile
should be associated with a translation pattern that filters external calls.
- By using telisca CTI Server, which supervises the IP Phones and permits pushing a contact
screen to the IP Phone. This screen allows the description of the contact on several lines
and, if desired, a photo. This mode is obligatory if the search is effected in the personal
directory associated with the IP Phone user. Upon ringing, an ‘Answer’ button permits
accepting the call from the Popup screen. The Popup screen is erased upon off-hook or
after a certain delay.
Add-ons for Global Directory