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Personal Directory

Use your personal address books system-wide

Search personal contacts on the IP Phone

With the Personal Directory option, personal contacts in Outlook or Lotus Notes can be searched on the IP Phone or Popup on incoming calls.


Personal Directory includes a client that executes on the PC and synchronizes periodically with Outlook ( 2013, 2016, and 2019) or Lotus Notes (6.2 to 9.0).

Contacts are associated with CUCM‘s user Id and uploaded onto Global Directory. When contacts are searched on the IP phone, they are filtered on the user login associated with the phone or logged on the phone in extended mobility mode.

Server Side

Personal Directory Server connects directly to Exchange to synchronize CUCM users’ personal directories. It can also connect to a Domino server via a Web service application (.nsf file on the server).

This architecture avoids any additional installations on users’ computers and is particularly adapted to Outlook Web Access (OWA) or Domino Web Access (DWA) users. Personal directories are encrypted and stored on the Personal Directory server. Personal Directory supports these server versions:

Exchange 2013, 2016 and 2019

Lotus Domino 8.0, 8.5, 9.0

Add-ons for Global Directory