warns the caller that the call will be recorded
With integrated audio server
Recording Notification is a solution for Cisco CUCM that warns the user that the call will be recorded, which is a legal requirement. The information may be displayed on the phone and/or played by an audio message. Recording Notification reduces administration costs by monitoring automatically the recorded lines. If the server is down, the calls are not affected.
- Redirect to audio warning message on incoming calls
When a recorded line is called (normally from an external number, on a ringing event), the call is redirected to Recording Notification integrated audio server that plays an audio message. This message may differ, depending on the recorded line directory number. At the end of the message, the call is redirected again to the recorded lines. In the meantime, the recorded phone may receive a warning message (incoming external call).
- Audio conference on outgoing calls
When a recorded line is calling an external number, the call may be conferenced with Recording Notification Built-in audio server to play Warning message, when the external number answers the call. This message may differ, depending on the recorded line directory number. In this case, the warning message is recorded by the recording server.
- Audio conference on incoming calls
When a recorded line is called by an external number, the call may be conferenced with a Recording Notification Built-in audio server to play a warning message, when the recorded line answers the call. This message may differ, depending on the recorded line directory number. In this case, the warning message is recorded by the Nice server.
- Warning audio conference on internal calls
It is possible to play audio conference also on internal calls, by setting appropriate internal directory numbers max length parameter.
- XML text message on internal IP Phones
Recording Notification can push an XML message on internal IP Phones when they are calling or are called by a recorded line. This can occur on ringing or answer events.
- Recorded phones icons
To avoid stickers on recorded phones, Recording Notification can push at startup and periodically a background icon on the IP Phone. Icon image can be defined by the administrator. On recent IP Phone firmware 8.3.2 or more recent, it is possible to minimize the icon size to avoid hiding line labels.
- Multi-messages support
Different audio messages can be played. The administrator can define directory number ranges (recorded lines directory numbers) and associate them with audio messages.