telisca Recording
telisca Recording solution is based on a Recording Manager and one or several Recording Agents.
telisca recording Agent:
- Based on IP phones Builtin Bridge or CUBE
- Provide continuous/On-demand recording
- Merge calls’ segment and converts to MP3
- Support G711, G722, G729 CODECs
- Support SRTP and Secure SIP
- Support fault-tolerant configuration
telisca Recording Manager :
- Archive recordings on the efficient network storage
- Encrypt recordings
- Automatic purge depending on retention delay (per department/company/user)
- Retention delay extension for selected records
- Annotation of recordings with the information provided by the company’s internal directory (AD, CUCM, CSV)
- Authentication of users by AD or CUCM
- Authentication/segmentation of users by AD security groups or CUCM access control groups
- Web interface for searching recordings by last name, first name, location, time, notes duration with contacts segmented and filtered by department/company
- Listen to streamed recordings via a web interface, with the option to download the recording
- Add notes while listening
- Support fault-tolerant configuration
- UCCX Finesse Gadgets for start selective recordings for agent/supervisor and search and play recordings
- History of recordings that have been reviewed (date, compliance officer, comments, …)
