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telisca Recording

telisca Recording solution is based on a Recording Manager and one or several Recording Agents.

telisca recording Agent:

  • Based on IP phones Builtin Bridge or CUBE
  • Provide continuous/On-demand recording
  • Merge calls’ segment and converts to MP3
  • Support G711, G722, G729 CODECs
  • Support SRTP and Secure SIP
  • Support fault-tolerant configuration

telisca Recording Manager :

  • Archive recordings on the efficient network storage
  • Encrypt recordings
  • Automatic purge depending on retention delay (per department/company/user)
  • Retention delay extension for selected records
  • Annotation of recordings with the information provided by the company’s internal directory (AD, CUCM, CSV)
  • Authentication of users by AD or CUCM
  • Authentication/segmentation of users by AD security groups or CUCM access control groups
  • Web interface for searching recordings by last name, first name, location, time, notes duration with contacts segmented and filtered by department/company
  • Listen to streamed recordings via a web interface, with the option to download the recording
  • Add notes while listening
  • Support fault-tolerant configuration
  • UCCX Finesse Gadgets for start selective recordings for agent/supervisor and search and play recordings
  • History of recordings that have been reviewed (date, compliance officer, comments, …)

More Icon For more information download the Product Datasheet

Telisca Recording