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Agent Greeting

Introduce agent to the caller with a pre-recorded message

Agent greeting for Cisco UCM

telisca Agent Greeting application is for Cisco UCM which automatically plays a prerecorded audio file for incoming and outgoing calls.

Incoming calls

  • The greeting message can welcome the caller, identify the agent and include other useful information
  • The greeting file only played on call connect, so when the agent answers the incoming call
  • The audio file is heard simultaneously by the caller and agent
  • Greeting only played if the call is answered by Cisco device/phone and not answered by voicemail

Outgoing calls

  • The greeting message can welcome the called party and play out other useful information
  • Audio file only played on call connect
  • The audio file is heard simultaneously by the caller and agent

More Icon For more information download the Product Datasheet