Agent Greeting
Introduce agent to the caller with a pre-recorded message
Agent greeting for Cisco UCM
telisca Agent Greeting application is for Cisco UCM which automatically plays a prerecorded audio file for incoming and outgoing calls.
Incoming calls
- The greeting message can welcome the caller, identify the agent and include other useful information
- The greeting file only played on call connect, so when the agent answers the incoming call
- The audio file is heard simultaneously by the caller and agent
- Greeting only played if the call is answered by Cisco device/phone and not answered by voicemail
Outgoing calls
- The greeting message can welcome the called party and play out other useful information
- Audio file only played on call connect
- The audio file is heard simultaneously by the caller and agent
